Ford claims this offers customers complete price transparency on vehicle servicing costs.
“This new Online Service Price Calculator echoes our Ford values,” says Harm Kruyshaar, FCSD Retail Manager at Ford South Africa. “We are committed to modernising our systems within the ambit of the service sector, especially when it leads to simplified solutions and more direct customer care. We are confident that by giving our customers more control and transparency they will continue to service their vehicles at Ford dealerships.”
The Online Service Price Calculator, which is currently available only for derivatives of the Ford Ranger (but will soon roll out to other Ford model ranges), has been created to give customers the option of using Ford genuine parts or, where available, more cost-effective Motorcraft parts, which are alternative Ford approved parts that are engineered to Original Equipment (OE) specification.
Once the online quote has been generated, and a booking has been made, it can be taken to the relevant dealer and the vehicle will be serviced at the quoted price. Customers are given the option to compare quotes at more than100 authorised Ford dealers around the country.
Log on to www.ford.co.za/owner/service-price-calculator/ and, after filling in a few of your vehicle’s details, such as year model and mileage, the Online Service Price Calculator will generate a quote showing the breakdown of parts and labour costs.
Customers can also download a copy of their Ranger’s Service Schedule and make an online service booking via a link to the online service booking portal at www.myfordjourney.co.za.
Customers who did not opt for the Ford Protect Service Plan when purchasing their vehicle can still use the Online Service Price Calculator and take their vehicle to a Ford dealership where all servicing and repairs are done to the highest standard with a guarantee on all workmanship and parts.
Another convenience initiative currently being rolled out across the Ford Dealer Network is the Express Service offering. It offers customers further convenience by allowing them to book a specific service timeslot, and having their vehicle serviced within 60 minutes by two trained technicians working on the vehicle in sequence. Express Service is currently offered at select Ford dealerships and needs to be requested when making the booking with the service advisor.
Ford vehicles come standard with a comprehensive four-year/120 000km warranty, four-year/unlimited distance roadside assistance and five-year/unlimited km corrosion warranty.