Polling the views of more than 6 000 cars owners, the 2022 Honest John Satisfaction Index in the United Kingdom places Lexus at the top of the pile as the UK’s most satisfying car brand.
Each year HonestJohn.co.uk readers are asked to rate their car in a number of important areas including fuel economy, reliability, practicality and safety, as well as the car’s performance and how comfortable and easy it is to drive.
Lexus topped the reliability category and performed well across the board with an overall satisfaction rating of 92,37%, beating last year’s winner Dacia to the top spot (92,16%), with Tesla a fraction behind (92,12%).
Porsche (90,91%) and Jaguar (90,53 %) complete the top five of this year’s index.
| Rank | Manufacturer | Satisfaction Index Rating |
| 1 | Lexus | 92.37% |
| 2 | Dacia | 92.16% |
| 3 | Tesla | 92.12% |
| 4 | Porsche | 90.91% |
| 5 | Jaguar | 90.53% |
| 6 | Toyota | 90.35% |
| 7 | Hyundai | 90.16% |
| 8 | Kia | 90.13% |
| 9 | Land Rover | 89.93% |
| 10 | Subaru | 89.72% |
Most satisfying
The Hyundai Tucson is the highest rated car in the 2022 Satisfaction Index, with a score of 96,64%.
Available as a hybrid, plug-in hybrid or pure electric car, it was praised for its performance, ease to drive, and reliability, backed by Hyundai’s five-year warranty.
Worst for owner satisfaction was the Mercedes-Benz GLC Class (2015-2022 model), singled out for its high repair costs and poor fuel economy, receiving an overall rating of 80,98%.
It was followed by the Toyota RAV4 (2013-2019 model) in second place with 85,07% and the Ford Fiesta (2013-2017 model) in third with 85,62%.
Lexus is the best car brand for reliability for the fourth year running, with an average score of 9,89 out of 10.
Suzuki takes second place (9,75), with Subaru finishing third with an average score of 9,72.
At the other end of the reliability table, Land Rover receives the lowest average rating – a disappointing 8,93 and, while, Peugeot also scored 8,93 out of 10, takes second spot by the smallest of a fraction. Fiat completes the bottom three with an average of 8,94.
The Lexus NX (2014-2021) is the UK’s most reliable car with an outstanding average of 9,98. The Hyundai Tucson is ranked second with an impressive 9,96, followed by the Kia XCeed (9,96).
The Mercedes-Benz GLC-Class (2015-2022) languishes at the bottom of the reliability rankings with an average score of 8,52, followed by the Peugeot 3008, which scored 8,61 out of 10 and the Ford Kuga, which scored 8,70.
Full Results: https://www.honestjohn.co.uk/honest-john-satisfaction-index-2022-results/
Images: HonestJohn
